Frequently asked questions
The questions that come up before starting, answered with the platform's real limits.
- Which audio formats does the platform accept?
- MP3, WAV, M4A, MP4, AAC, OGG, OPUS and WEBM, up to 100 MB per file. There is no duration limit and the whole file goes to transcription, so you never have to cut the recording up first. You pick the audio language at upload.
- How long does it take for an article to be ready?
- Generation runs in the background: you keep using the platform and get told once the text is ready. We do not promise a fixed time, because it depends on how much material there is and on the current queue, but several jobs run in parallel.
- What if the recording is a two-hour long talk?
- It goes in whole, with no slicing. If the material exceeds what fits in one generation, each long source is condensed before the writing starts, preserving facts, names, numbers and quotes, and the editor flags that it happened on that article.
- Does writte.ai publish straight to my site or blog?
- No. The platform does not connect to a CMS, WordPress or social networks, and it does not schedule posts. The final text is copied, downloaded or shared by link with your team and your client, and publishing happens in the tools you already use.
- How does writte.ai know who the text is for?
- Through a reader persona: you register who the reader is — role, familiarity with the subject, what they want to take away, objections and who they are not — and the AI uses this to adjust the explanation level, choice of examples and what to cut. You can have one primary persona and, when it makes sense, a secondary one as a constraint.
- How do I define the tone of voice of my brand?
- Through a writing style: an instruction of yours that governs tone and structure, with an optional target length in characters used as a reference. You can keep one style per client, per channel or per spokesperson and pick one for each article.
- What kind of files does the knowledge base accept?
- PDF, DOCX, TXT, MD and PNG, JPG, WEBP and GIF images, up to 100 MB each. The text is extracted from every file, images included by having the AI read them, and used as context. Links and web pages are not accepted: the way in is always upload.
- Can I merge several sources into a new article?
- Yes. One article takes as many recordings as you want as sources, plus articles you have already written here, as long as everything sits in the same folder. The AI synthesizes them into a new text with its own thread, not spliced excerpts.
- Who is able to see the audio and the transcripts?
- Only the writer and their team. Uploader and partner just send audio to the folders they were invited to, and the client receives only the finished text, per article or per folder. Every share that was granted can be revoked afterwards.
- Which languages does writte.ai write texts in?
- Portuguese, English and Spanish. The audio language is picked at upload and the article's at creation, so a recording in English can become a text in Portuguese. The article language is set once, and there is no translation after generation.
- Is my audio stored, and for how long is it kept?
- It is kept in the platform's storage for as long as you keep it, so you can transcribe it again or use it as a source for other articles. Once you delete an audio file, it is permanently removed after 30 days, together with the original file.
- How are the audio and article quotas counted?
- Every writer profile has an audio limit and an article limit, 100 of each by default and adjustable by our team. An audio counts once its upload finishes and an article once generation succeeds, which means a failure costs you nothing at all.
- Can I edit the text afterwards, with AI help?
- Yes. You type by hand in the editor, or select a passage, describe the change and see a preview before applying it, so nothing is replaced without confirmation. Regenerating the whole article with new instructions uses 1 quota unit.